Who we are

Our website address is: https://novavapes.co.uk.

What personal data we collect and why we collect it

Contact form data

When you contact us via our website, contact form, e-mail or general social media we utilize the information provided to respond appropriately and solve your query. The following information is collected: Full address including, street name, city, country, country, date of birth, email addresses, phone numbers.

This information will also be used for the purposes of record keeping by ourselves.

Cookies

When using our website you may opt for saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics, MailChimp and WordPress Stats to analyse use of this website, our client group and understand the effectiveness of certain advertising platforms. This information will not be shared with anyone outside of NovaVapes Eliquid LTD.

Who we share your data with

No-one outside of NovaVapes Eliquid LTD will have access to your data.

How long we retain your data

For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Your contact information

This will be used to ensure your goods arrive safely to you and if we need to contact you regarding an order. Records will be kept of transactions made.

Additional information

Marketing e-mails and/or newsletters

You will only receive marketing newsletters from NovaVapes Eliquid LTD if you have explicitly signed up for this service. This consent can be withdrawn at any time through either contacting ourselves or unsubscribing from the e-mails (this function can be found at the bottom of the newsletter e-mail). We may occasionally incentivize subscription to our newsletter via giveaways, discounts or prizes.

You may receive abandoned cart e-mails as a follow up if you have provided your e-mail and attempted to pursue ordering goods from ourselves. This will only consist of 1 follow up e-mail based on the abandoned cart and information provided during this time, under the lawful basis of legitimate interests.

How we protect your data

You can opt out of cookie acceptance while using our website or revoke consent.

NovaVapes Eliquid LTD will never sell your information or data to a third party.

The GDPR provides the following rights for individuals:

The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling.

If you wish to exercise these rights contact us via our website or info@novavapes.co.uk. Legitimate requests may take up to 30 days to receive a reply.

What data breach procedures we have in place

In the extremely unlikely event that data is breached, we will focus on containment and recovery, assess the risks, notify yourself of any breach and both evaluate and respond to the situation.