FREQUENTLY ASKED QUESTIONS

How long does delivery take?

We use Royal Mail for shipping. In the UK, orders can take 1 – 5 days to arrive however this is usually next day. This is once it has been dispatched from ourselves.

International postage currently takes between 3 – 14 business days after dispatch.

Do you offer wholesale?

Wholesale options are available to those who wish to stock our product in your store. Please contact us directly for this.

Is your payment method safe?

We only offer purchasing through Paypal, which is a proven safe method of purchase.

There is a problem with my order.

If you have any issues with your order then do not hesitate to contact us and we will rectify any issues. All refunds are subject to sending back the product.

Is there an age restriction on purchasing e-liquid?

Yes, there is an age restriction. By placing an order at NovaVapes, you warrant that you are at least 18 years old.