FREQUENTLY ASKED QUESTIONS
What are your opening times?
We are open Monday – Friday between 9 – 3:30pm. If you have contacted us over the weekend, we will message back as soon as possible, usually on Monday!
How long does delivery take?
We use Royal Mail for shipping. In the UK, orders can take 1 – 5 days to arrive however this is usually next day. Working days is between Monday and Friday, weekends are not included.
This is once it has been dispatched from ourselves, orders typically take 1 – 2 working days to be dispatched, although on rare occasions can take a little longer.
International postage currently takes between 3 – 14 working days to arrive after dispatch. If you have ordered International Tracked, your tracking number will be available in your order information on your account.
I haven’t received my order confirmation.
Please check your spam folder and double check the e-mail linked to your order. If it is not on your spam folder and you have checked your e-mails, contact us and we can resend your order details.
What is steeping?
Some flavours, especially dessert and sweet type profiles benefit with a steep. To steep a flavour, add the provided nicotine shot, give the bottle a thorough shake and leave the bottle in a cool dark place for the recommended time. This allows the flavour of dessert profiles to develop.
Can I pay by card?
If you check-out as a guest via Paypal, this will allow you to pay by card without creating an account.
How do I use the nicotine shots?
To change a bottle of NovaVapes e-liquid from 0mg 50ml to 3mg and 60ml, add the full 10ml nicotine shot and shake very thoroughly to disperse the nicotine throughout the 60ml bottle.
An item from a juice pack I want to purchase is out of stock. What happens?
If a flavour from a Juice Pack is out of stock, we will replace it with another flavour from the same juice pack. This may mean you have 2 of a certain flavour. If you have any preferences for what flavour you would like, add it to the order comments at check-out and our packaging team will endeavour to fulfil the request.
Do you offer wholesale?
Wholesale options are available to those who wish to stock our product in your store. Please contact us directly for this.
Is your payment method safe?
We only offer purchasing through Paypal, which is a proven safe method of purchase.
There is a problem with my order.
If you have any issues with your order then do not hesitate to contact us and we will rectify any issues. All refunds are subject to sending back the product.
Is there an age restriction on purchasing e-liquid?
Yes, there is an age restriction. By placing an order at NovaVapes, you warrant that you are at least 18 years old.