FREQUENTLY ASKED QUESTIONS

What is a shortfill?

 
A NovaVapes shortfill is a 60ML bottle filled with 50ML of liquid. This e-liquid is 0mg. The e-liquid will be designed to accommodate 1 nicotine shots.
 

What is a NovaShot?

 
A NovaShot is a 250ml bottle filled with 75ml of concentrate. This cannot be vaped straight.

To make the e-liquid, Vegetable Glycerine (VG) needs to be added to top up the bottle as well as the nicotine shots. This bottle then needs to be shaken thoroughly before being vaped. These can be purchased seperately on our website.


Where is your e-liquid made?

 
All of our products are manufactured by ourselves in our production facility in Hartlepool, UK. All production takes place within our modular ISO cleanroom facility.
 

How much is postage?

UK Postage is FREE on orders above £35. Otherwise, postage is £3.50 in the UK or £8.49 for International Tracked postage.
 

How long does delivery take?

We use Royal Mail for shipping.
 
In the UK, orders can take 1 – 5 days to arrive however this is usually next day.
Working days are between Monday and Friday, weekends are not included.
This is once it has been dispatched from us, orders typically take 1 – 2 working days to be dispatched, although on rare occasions can take a little longer.
 
International postage currently takes between 3 – 14 working days to arrive after dispatch.
If you have ordered International Tracked, your tracking number will be available in your order information on your account.
 

Where is my order?

Once your items have been dispatched it is fully in the hands of the postal service / courier. NovaVapes can’t control how quickly items are delivered once dispatched. 
 
Try the following steps before getting in touch
 
1. If tracking indicates it has been delivered, check delivery address is correct.
2. Check both your premises (safe place outside home or reception desk at work, for example) and neighbours.
3. 7 – 10 working days has passed since dispatch with no delivery attempts
If still no luck, then please get in touch with Customer Service via the contact form on our website, by emailing info@novavapes.co.uk or contacting our office.
 
 

How do I use a nicotine shot?

Information on how to use our nicotine shots can be found underneath the peel and reveal labels! We also have a guide available HERE.
 

I haven’t received a confirmation e-mail?

Please check your spam folder and double check the e-mail linked to your order. If it is not on your spam folder and you have checked your e-mails, contact us and we can resend your order details.
 

How does local collection work?

If you select local collection, you won’t be charged for delivery and you can pick your order up from our unit here in Hartlepool (UK). You will receive an e-mail when your order is ready to collect, we cannot guarantee your order will be ready for collection before this e-mail is received.
 

Do your e-liquids need steeping?

Our e-liquids are batched weeks in advance prior to shipping. However, some flavours, especially dessert and sweet type profiles benefit with a steep.
To steep a flavour, add the provided nicotine shot, give the bottle a thorough shake and leave the bottle in a cool dark place for the recommended time. This allows the flavour of dessert profiles to develop.
 

Can I pay by card?

If you check-out as a guest via Paypal, this will allow you to pay by card without creating an account.
 

Is there an age restriction on purchasing e-liquid?

Yes, there is an age restriction. By placing an order at NovaVapes, you warrant that you are at least 18 years old.
 

Is your packaging discrete?

Our packaging is discreete. Small orders are sent using a jiffy bags and large orders are sent using boxes. However, no logos are used on the packaging. The return address for our company will be on the address label however in small print.
 

There is a problem with my order.

If you have any issues with your order, do not hesitate to contact us and we will rectify any issues. All refunds are subject to sending back the product.
 

Do you offer wholesale?

Wholesale options are available to those who wish to stock our product in your store. Please contact us using our websites contact form for more information.