Unit 2, Enterprise Court, Queen Meadow Business Park, Hartlepool, TS25 2FE, UK.

We’re open Monday – Friday, 9 a.m. – 3.30 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

How long does delivery take?

We use Royal Mail for shipping. In the UK, orders can take 1 – 5 days to arrive however this is usually next day.

This is once it has been dispatched from ourselves, orders typically take 1 – 2 working days to be dispatched.

International postage currently takes between 3 – 14 business days after dispatch.

What is steeping?

Some flavours, especially dessert and sweet type profiles benefit with a steep. To steep a flavour, add the provided nicotine shot, give the bottle a thorough shake and leave the bottle in a cool dark place for the recommended time. This allows the flavour of dessert profiles to develop.

How do I use the nicotine shots?

To change a bottle of NovaVapes e-liquid from 0mg 50ml to 3mg and 60ml, add the full 10ml nicotine shot and shake very thoroughly to disperse the nicotine throughout the 60ml bottle.

An item from a Juice Pack I want to purchase is out of stock. What happens?

If a flavour from a Juice Pack is out of stock, we will replace it with another flavour from the same juice pack. This may mean you have 2 of a certain flavour. If you have any preferences for what flavour you would like, add it to the order comments at check-out and our packaging team will endeavour to fulfil the request.

Do you offer wholesale?

Wholesale options are available to those who wish to stock our product in your store. Please contact us directly for this.

Is your payment method safe?

We only offer purchasing through Paypal, which is a proven safe method of purchase.

There is a problem with my order.

If you have any issues with your order then do not hesitate to contact us and we will rectify any issues. All refunds are subject to sending back the product.

Is there an age restriction on purchasing e-liquid?

Yes, there is an age restriction. By placing an order at NovaVapes, you warrant that you are at least 18 years old.

Send us an email

This is for customers only, attempts to sell us products and services will be ignored. For this please use sales@novavapes.co.uk.