Unit 2, Enterprise Court, Queen Meadow Business Park, Hartlepool, TS25 2FE, UK.

We’re open Monday – Friday, 9 a.m. – 4 p.m.

Frequently Asked Questions

Please read our FAQ before sending us a message.

How long does delivery take?

We use Royal Mail for shipping. In the UK, orders can take 1 – 5 days to arrive however this is usually next day. This is once it has been dispatched from ourselves.

International postage currently takes between 3 – 14 business days after dispatch.

Where are your sample packs?

We’ve recently removed sample packs due to TPD regulations. With stock dwindling, we are unable to provide sample packs across all flavours in various ratios and nicotine amounts. Therefore, we have broke the stock made before November into 10ml categories which are available for purchase.

The flavour I want is is out of stock. When will it be back in?

If the flavour contains nicotine this product will not come back in stock. No further nicotine containing e-liquids can be produced after November, so once stock has depleted it is gone!

However, the flavours can return in the form of TPD compliant stock. These will return by May 2017.

Do you ship to Northern Ireland?

Yes we do! Select ‘Northern Ireland’ as a country at check-out instead of the ‘United Kingdom’ option for shipping to show. They’ve been separated due to different courier prices!

Do you offer wholesale?

Wholesale options are available to those who wish to stock our product in your store. Please contact us directly for this.

Is your payment method safe?

We only offer purchasing through Paypal, which is a proven safe method of purchase.

There is a problem with my order.

If you have any issues with your order then do not hesitate to contact us and we will rectify any issues. All refunds are subject to sending back the product.

Is there an age restriction on purchasing e-liquid?

Yes, there is an age restriction. By placing an order at NovaVapes, you warrant that you are at least 18 years old.

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