Unit 2, Enterprise Court, Queen Meadow Business Park, Hartlepool, TS25 2FE, UK.
We’re open Monday – Friday, 9 a.m. – 3.30 p.m.
Frequently Asked Questions
Please read our FAQ before sending us a message.
We use Royal Mail for shipping. In the UK, orders can take 1 – 5 days to arrive however this is usually next day.
This is once it has been dispatched from ourselves, orders typically take 1 – 2 working days to be dispatched.
International postage currently takes between 3 – 14 business days after dispatch.
Wholesale options are available to those who wish to stock our product in your store. Please contact us directly for this.
We only offer purchasing through Paypal, which is a proven safe method of purchase.
If you have any issues with your order then do not hesitate to contact us and we will rectify any issues. All refunds are subject to sending back the product.
Yes, there is an age restriction. By placing an order at NovaVapes, you warrant that you are at least 18 years old.