General information

Dispatch can take 1 – 2 working days after ordering. This is usually 1 working day, but can take longer at busier times.

Large orders may be broken up into separate packages.

Transit Time

For the UK, Royal Mail 1st class is used. Although typically next-day, it is not a guaranteed postal service and can take 1 – 5 working days to arrive at its destination.

International orders can take between 3 – 14 working days to reach their destination.

Damaged in Transit

If you notice your parcel is damaged in transit, reject this parcel at the door and ask them to return to sender.

Returned to Sender

If your order is returned to us (e.g., incorrect address), NovaVapes Eliquid Ltd will inform you immediately via email when the item is received.

For parcels which are undelivered through the fault of the customer (e.g., incorrect address), NovaVapes Eliquid Ltd reserve the right to deduct the shipping fees from the refund provided.